Returns & Exchanges

30-Day Returns

Because checkout happens at our retail partner, every purchase is covered by their standard return policy: most new, unopened items can be returned within 30 days of delivery for a full refund. Items should be unused and in their original packaging. A few categories carry their own conditions — the exact terms for your item are shown on its order page.

How to Start a Return

1. Open “Your Orders” in the retailer account you used at checkout.
2. Select the item and choose “Return or replace items”.
3. Pick a reason and a drop-off option — many locations accept returns with just a QR code, no box or label needed.

Refunds

Refunds are issued by the retailer to the original payment method, typically within a few business days after the carrier receives the item. You’ll get an email confirmation at every step.

Exchanges

The fastest exchange is usually a replacement order: request a replacement for the same item in “Your Orders”, or order the size or finish you actually need and return the first one within the same 30-day window.

Damaged or Defective Items

If an item arrives damaged or defective, the same “Return or replace items” flow arranges a free replacement or refund. And if you feel a listing in our catalog was inaccurate, tell us at [email protected] — we’ll review and correct it.